If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us within 24 hours on the date of delivery by e-mailing us at firstname.lastname@example.org (Open 10:00am to 19:00pm H.K time, Monday to Sunday). We will ask you to email a photo of the damage goods as part of our quality assurance checks. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged. The exchange policy is not applicable to promotion and/or sale items. We will not, under any circumstances, entertain a request for cash refund or credit note.
If you have any enquiries regarding our returns policy, please do not hesitate to e-mail us at email@example.com (Open 10:00am to 19:00pm H.K time, Monday to Sunday)